Mike McComb, VP of Sales at Pitney Bowes for Global Ecommerce

Mike McComb, VP of Sales at Pitney Bowes for Global Ecommerce discusses what role Pitney Bowes plays in industry supply chains. Ecommerce growth 4:35. Challenges for PB and shippers/brands/retailers/marketplaces 6. How fulfillment companies are responding with technology to deal with costs, labor, efficiency 8:20. Reverse logistics 11:30. SCM tools and platforms 16:30. FourKites aggregates transportation data 16:44. Fenix Commerce pre-shopping cart sku-level view 17:10. KPIs (uptime, tracking, timeliness, transaction time, continuous improvement) 20:56. Actionable insights 23:08. Predictive analytics, heatmaps for fulfillment 23:25. Payback 27:12. Lift 28:08. Future of SCM (WMS, robotics) 29:48. Break 32:14. Retail case study (Dark Store, Nordstrom) 32:54. Apparel (Rent the Runway, Le Tote) 34:45. Telco (flexible release dates for phones) 35:15. Health and wellness (influencers, direct to consumer) 37:42. Net Promotor Score 40:28. 60% mobile purchase rate 41:00. Decision making systems 45:51. ‘Eco-conscience’ brands 49:10.

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