Mike McComb, VP of Sales at Pitney Bowes for Global Ecommerce discusses what role Pitney Bowes plays in industry supply chains.

Episode Notes:

Ecommerce growth 4:35.
Challenges for PB and shippers/brands/retailers/marketplaces 6.
How fulfillment companies are responding with technology to deal with costs, labor, efficiency 8:20.
Reverse logistics 11:30. SCM tools and platforms 16:30.
FourKites aggregates transportation data 16:44.
Fenix Commerce pre-shopping cart sku-level view 17:10.
KPIs (uptime, tracking, timeliness, transaction time, continuous improvement) 20:56.
Actionable insights 23:08.
Predictive analytics, heatmaps for fulfillment 23:25.
Payback 27:12.
Lift 28:08.
Future of SCM (WMS, robotics) 29:48.
Break 32:14.
Retail case study (Dark Store, Nordstrom) 32:54.
Apparel (Rent the Runway, Le Tote) 34:45.
Telco (flexible release dates for phones) 35:15.
Health and wellness (influencers, direct to consumer) 37:42.
Net Promotor Score 40:28.
60% mobile purchase rate 41:00.
Decision making systems 45:51.
‘Eco-conscience’ brands 49:10.